How can we help you?
From tech support to soil and fertility inquiries, we’re here to help you succeed.
Complete the form below or contact one of our specialized team members directly.
Frequently Asked Questions
How do I find my username?
To locate your username, contact: fesoils.helpdesk@farmersedge.ca
How do I reset my password?
To reset your password, enter your username and click “Forgot password”
Do I need to use both the app and the desktop platform?
Is there an iOS and Android version of the app?
Which browser should I use for the desktop version?
The FE Soils app works best in Google Chrome. Other browsers, such as Internet Explorer or Firefox may not be compatible with this software.
Can a sampling team access the same account on various devices?
Yes, as long as your team is not sampling the same field. When you create a Job, you can use “Assign to”, to avoid duplicating a field.
What payment options are available?
You can make payment via Visa, Mastercard or American Express. If you require support with payment, please contact the FE Soils Help Desk at fesoils.helpdesk@farmersedge.ca
Where do I find shipping documents after I place my order?
Go to the Jobs tab, the Shipping PDF will be listed in the field line under the status column. Click Open & Print. This document should go in the box with the samples.
I have mailed my soil samples to Farmers Edge Laboratories, when will I see the results show up on my account?
It takes 5 to 7 days for the results to appear on your account. If you have any questions, contact the FE Soils Help Desk at: fesoils.helpdesk@farmersedge.ca
Where do I find controller files?
Can I reopen a Job after I close it?
Once the job is closed, you cannot re-open. Contact the fesoils.helpdesk@farmersedge.ca for assistance.
Contact our team for any questions and support:
